Karmelle Liquid Filling & Capping Solutions Limited

Privacy Policy

This privacy policy explains how Karmelle Ltd, as a data controller, collects and uses your personal information after you make an enquiry, place an order with us, supply us with a product or service, or use our website.

Karmelle Ltd (the company) operates from one site in West Yorkshire, manufacturing, supplying and commissioning bespoke liquid filling, capping and labelling machinery.

Information we collect

Karmelle’s target audience, suppliers and customers are other businesses, and as such we operate on a B2B level. We collect, process and retain personal information about corporate contacts when they:

• Make a verbal, telephone or email enquiry
• Request a quote
• Enter into a sales transaction
• Receive a lead or prospect call, when consent has been given to make contact

Karmelle’s website also uses cookies, which collect and process certain data and information relating to you and your use of this site. This includes:

• Details of visits to our website and the pages that are accessed – including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
• Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor makes an enquiry.
• Information provided to us when our visitors communicate with us electronically for any reason.

The personal information collected and retained by the company usually includes:

• Full name
• Preferred contact number (this may include personal telephone number if the contact chooses to make this a contact number.)
• Company/Customer name
• Company email address
• Company address

Information collected and retained for credit facilities will be collected by account application form, and consented to by an authorised company employee or officer. This will include business/company bank account details, administrative contact points, trade references, quality management and Health, Safety and Environmental information.

How will we use this information

The information we collect is used for the following purposes:

• To provide you with information, as requested, relating to our products or our services
• To meet our contractual obligations to you
• To notify you about any changes to our privacy policy
• Direct marketing: to provide you with information on other products that we feel may be of interest to you (our basis for doing so is ‘legitimate interest’.)

We use information that is automatically collected from website visits to analyse its performance.

How we store this information

We will always take all reasonable precautions to ensure that your data remains safe, and is handled in accordance with this privacy policy.

Your details are strictly private, and are not communicated to or shared with any external third party business source without your consent. Consent may be required in order to communicate on a broader project basis, when we are required to deliver data, specifications or contractual instructions to a trusted third party. In these circumstances, approval and consent will always be requested before contact information is released or shared.

Personal data is stored on our secure server, filed in a secure location, or stored on the secure servers of these approved third parties.

Transfer of data over the internet can never be entirely secure, and if you send us information by email or via our website (or other means) you do so at your own risk. We cannot be responsible for any loss of profits, costs or expenses, harm to reputation or damages caused by the information you submit by these means.

We will not share your information with external sales or marketing agencies.

How long will we retain your information?

We will retain your personal information for as long as is necessary to meet the purposes for which it was collected.

Customers:

While general company records will be retained for as long as a business remains a customer of Karmelle, we will ensure that information relating to individual points-of-contact is current and relevant – and update, replace or remove details as necessary.

We are required to keep invoices for six years after companies cease to be a customer.

Enquiries:

Due to the long-term nature of the projects we work on, we will also retain enquiry data for six years (following our last contact with a company).

Access to information

You have the right to request a copy of the data that we hold about you at any time. If you would like a copy of some or all of your personal information, please contact us using the details below.

We want to ensure that your personal information is accurate and up to date, and you may ask us to correct or remove information you think is inaccurate.

You may also, at any time, request that we delete any personal data that we hold on you.

Marketing

Personal customer data:

We will, unless you have asked us not to, share marketing or technical information directly with you, if it is likely to be of interest and useful to your business. Our basis for doing so is ‘legitimate interest‘.

You may exercise your right to object to the company using your information for marketing purposes at any time. You can do this by:

• Sending an email to karmelle@gmail.com using words like ‘OPT OUT’ or ‘STOP’
• Contacting our marketing executive, Rosie Crampton, on 01484 533356.

We may also send you occasional marketing e-newsletters about products that could be of interest to you.
You can opt out of receiving these at any time by:

• Clicking an unsubscribe link at the bottom of an email
• Sending an email to karmelle@gmail.com using words like ‘OPT OUT’ or ‘STOP’
• Contacting our marketing executive, Rosie Crampton, on 01484 533356.

Use of cookies

Cookies are sometimes used on the Karmelle website to improve its visitors’ user-experience. They may be employed to record aggregate statistical information about visitors to our site, and the way in which they use it. Once collected, we use this information to improve our website and further enhance the visitor experience.
We may also use these cookies to collect information about your general internet use, enabling us to further develop and improve the website. Where used, cookies are automatically downloaded to your computer. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive, and then stored there and transferred to us where appropriate, to help us  improve our website and the service that we provide.
We do not use cookies to collect data that makes you personally identifiable, or to collect any personal information without your express permission to do so.
All computers have the ability to decline cookies. You can decline or remove cookies from your computer using the settings within the ‘Internet Options’ section in your computer control panel.

Changes to our privacy policy

From time to time, we may make minor changes to our policy. When we do so we will provide a new date and version number on our website.

How to contact us

If you have any questions about our privacy policy, or the data we hold about you, you can contact us by:

• Emailing karmelle@gmail.com with the subject line ‘privacy’
• Calling 01484 533356 between 7.30 and 16.30 Monday – Thursday, and 7.30 – 16.30 on Friday.
• Write to us at Unit 17, Queens Mill Industrial Estate, Queens Mill Road, Huddersfield, West Yorkshire, HD1 3RR.